Last updated: [ Enter date, e.g. 29-November-2025 ]

Introduction & Overview

STS  Apostille & Attestation Service (“we”, “us”, “our”) provides apostille, attestation, notary, translation, courier and related document-processing services. Protecting your privacy and personal data is important to us. This Privacy Policy explains what kinds of personal data we collect, how and why we process it, how we protect and share it, and what rights you have in relation to your data.

We are committed to processing personal data in a lawful, fair and transparent manner, in compliance with applicable laws, including the DPDP Act 2023.

Scope & Applicability

This Policy applies to:

• Visitors to our website;
• Clients (and their representatives) who submit documents for apostille/attestation/translation services;
• Individuals contacting us via email or phone;
• Any individuals whose personal data is provided to us (directly or via representatives) as part of our service.

Privacy Notice & Consent at Collection

At or before the time we collect personal data (online form, email, upload, or in person), we will provide you a clear privacy notice (in English — or in any language among the 22 languages listed in Eighth Schedule of the Constitution if requested), informing you: what personal data is collected, why it is needed, how it will be used, how it may be shared, and how you can exercise your rights (access, correction, deletion, etc.).

By submitting your data, you give us free, specific, informed, unambiguous consent (when required), or we rely on legal/contractual necessity for processing (as relevant). You may withdraw consent at any time, under the same ease as you gave it.

Scope & Applicability

This Policy applies to:

• Visitors to our website;
• Clients (and their representatives) who submit documents for apostille/attestation/translation services;
• Individuals contacting us via email or phone;

Any individuals whose personal data is provided to us (directly or via representatives) as part of our service.

Privacy Notice & Consent at Collection

At or before the time we collect personal data (online form, email, upload, or in person), we will provide you a clear privacy notice (in English — or in any language among the 22 languages listed in Eighth Schedule of the Constitution if requested), informing you: what personal data is collected, why it is needed, how it will be used, how it may be shared, and how you can exercise your rights (access, correction, deletion, etc.).

By submitting your data, you give us free, specific, informed, unambiguous consent (when required), or we rely on legal/contractual necessity for processing (as relevant). You may withdraw consent at any time, under the same ease as you gave it.

What Data We Collect

We collect only what is necessary to provide our services:

Identity & Contact data — name, date of birth, nationality, address, email, phone number.
Document data — scanned copies or digital copies of passports, birth/marriage certificates, educational certificates, affidavits, powers of attorney, and other documents submitted for apostille/attestation/translation (which may contain personal or sensitive information).
Transaction & Billing data — payment information, invoices, billing address, etc. (We do not store full card numbers; payments are processed via secure third-party payment gateways.)
Technical & Usage data — IP address, device/browser information, cookies and access logs (from our website).
Third-party data — when needed, data we receive from government portals, consulates, authorised agencies, or from your authorised representatives.

Purpose & Lawful Basis for Processing

We process your personal data for the following purposes:

• To deliver apostille, attestation, translation, notary, courier and related services (service performance / contractual necessity).
• To verify identity and eligibility for required procedures (government compliance).
• To communicate with you about service status, bookings, documents, delivery, support, updates.
• To process payments, issue invoices, and maintain billing records.
• To fulfil legal, regulatory, tax, audit and record-keeping obligations.
• To improve our services and website, detect/prevent fraud or abuse (legitimate interest).
• To send marketing or service updates only if you have explicitly consented.

Data Sharing & Disclosure

We may share personal data with:

• Government departments, consulates, foreign ministries or competent authorities — to process or verify apostille/attestation/consular processes.
• Trusted third-party service providers (couriers, payment processors, translation agencies, IT/support vendors) who act as processors — under contract and only on our instructions.
• Professional advisors, auditors, or courts/authorities — if required by law.

We do not sell or rent your personal data to third parties for marketing.

Where sharing is necessary, we ensure appropriate safeguards (limited access, encryption, contractual obligations).

International Transfers

If we need to transfer personal data outside India (for example, to foreign consulates or translation partners), we will do so only when required for the services, and only under appropriate safeguards (e.g. contractual obligations, secure transmission). If the data involves sensitive personal information, we will obtain your explicit consent before transfer.

Data Retention & Deletion

We retain your data only as long as necessary for the purposes for which it was collected, or as required by law. Typical retention periods:

• Transaction and invoice records: 6 years (or as required by applicable tax / audit laws).
• Identity and submitted document copies: until completion of the apostille/attestation/translation service and a limited archival period (e.g. up to 1 year) — unless you request deletion earlier.
• Contact data (email, phone): until you withdraw consent or request deletion, subject to legal compliance obligations.

If you request deletion (erasure), we will comply, unless retention is required for legal or regulatory obligations.

Data Security & Protection

We implement reasonable technical, administrative and physical safeguards to protect your personal data: encryption (in transit and at rest), access controls, secure storage, staff training, and secure disposal of data when no longer required.

No system can guarantee 100% security; in the unlikely event of a data breach affecting personal data, we will notify affected individuals and, if required under law, the relevant regulatory authority / data protection board, without undue delay — as soon as we become aware of the breach.

Cookies, Tracking & Analytics

Our website may use cookies and similar technologies for necessary site functionality (essential cookies), analytics (to improve site and understand usage), or other purposes. Non-essential cookies will be used only with your consent (if required).

You may disable or manage cookies via your browser settings or via our cookie-banner (if available).

Your Rights as Data Principal

Under applicable law (e.g. DPDP Act 2023), you have the following rights (where applicable):

• Right to access the personal data we hold about you.
• Right to correct or update inaccurate or incomplete data.
• Right to request deletion (erasure) of your data — subject to legal/compliance requirements.
• Right to data portability (receive your data in a commonly used, machine-readable format).
• Right to restrict or object to certain processing (where lawful basis is legitimate interest).
• Right to withdraw consent (where processing is based on consent).
• Right to lodge a grievance or complaint with our grievance contact or (if necessary) with the relevant Data Protection Board / authority.

To exercise these rights, you may contact us at the above e-mail addresses or phone. We will respond to your request within a reasonable timeframe (e.g. within 30 days of request).

Special Provisions for Minors and Children’s Data

We do not knowingly collect personal data of minors (below 18 years) unless the data is provided by a parent or legal guardian and accompanied by their consent. If you believe we hold personal data of a minor, please contact us — such data may be deleted or corrected on request, subject to applicable legal requirements.

Updates to This Policy

We may revise this Privacy Policy from time to time (for example, when we update our services, processes, or in response to changes in applicable law). When we do so, we will update the “Last updated” date at the top.

Where changes are significant (for example, new ways of using data, new third-party sharing, etc.), we will endeavour to inform existing clients (via email or other reasonable means), especially if new consent is required.

Contact / Grievance / Data-Protection Officer

For any questions, privacy requests, deletion requests, grievances or complaints regarding your personal data, please contact:

STS  Apostille & Attestation Service— Data-Protection / Privacy Contact
Email: info@meaapostilleindia.com / sts.enterprises3610@gmail.com
Phone: 9910602390

We will respond to your queries or requests in a timely manner and in compliance with applicable data protection law.

Acknowledgment & Consent (if applicable)

By submitting your personal data (online, via email, upload, or in person), you acknowledge that you have read and understood this Privacy Policy, and consent to our collection, storage, processing and — if needed — transfer of your data for the purposes described herein.

If you do not consent, please do not submit data — you may instead contact us to discuss alternative arrangements (if any).

For any questions or disputes related to these Terms:

STS  Apostille & Attestation Service
Address: 29-C, KC Block, Ashok Vihar Phase-1, New Delhi – 110052, India

📞 Phone / WhatsApp: 9910602390 | 8178082008
📧 Email: info@meaapostilleindia.com / sts.enterprises3610@gmail.com
🌐 Website: https://meaapostilleindia.com